Privacy Policy
Last updated April 2026
Stay Cape Ann is operated by Rising Tide Short Term Rentals, a small business based in Gloucester, Massachusetts. We take your privacy seriously and only collect what we need to help you book and enjoy your stay.
What we collect
- Booking information: your name, email, phone number, travel dates, number of guests, and payment details.
- Communications: messages you send us by email or through the site.
- Site analytics: standard web traffic data such as pages viewed, device type, and general location, used to improve the site.
How we use it
- To process your reservation and payment.
- To communicate with you about your stay.
- To send occasional updates about Stay Cape Ann, only if you opt in. You can unsubscribe any time.
- To comply with tax, accounting, and legal obligations.
Who we share it with
We share the minimum necessary with trusted partners that help us operate:
- Stripe to process payments. We never store your full card number on our servers.
- Guesty to manage reservations and keep calendars in sync.
- The property owner or our local team for check-in instructions, maintenance, and guest services.
We do not sell your personal information to anyone.
Cookies
We use essential cookies to keep the site working and privacy- respecting analytics to understand how the site is used. We do not use advertising or cross-site tracking cookies.
Your rights
You have the right to access, correct, or delete the personal information we hold about you. Email us at hello@staycapeann.com and we will handle the request within 30 days.
California residents have additional rights under the CCPA, and EU residents under the GDPR. We honor all such requests regardless of where you live.
Retention
Reservation records are kept for seven years to meet tax and accounting requirements. Marketing contacts are kept until you unsubscribe or ask us to delete them.
Contact
Questions about privacy? Email hello@staycapeann.com.